Food Market Hub

This Privacy Policy explains how Food Market Hub (“Food Market Hub”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards your information when you visit our website, create an account, or use our procurement, inventory, food-costing, and supplier-financing services (collectively, the “Services”). By using the Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information in order to provide and improve our Services to you:

1.1 Information you provide

Account and contact details such as your name, business name, email address, and phone number.
Business information such as outlet details, supplier lists, purchase orders, and inventory records.
Payment and billing information processed through our third-party payment providers.
Any information you submit through forms, demo requests, or customer support channels.

1.2 Information collected automatically

Device and usage data, including IP address, browser type, pages visited, and time spent.
Cookies and similar tracking technologies used to operate and analyze the Services.

2. How We Use Your Information

We use the information we collect for purposes including:

Providing, maintaining, and improving the Services.
Processing transactions and sending related information.
Responding to your requests, enquiries, and support tickets.
Sending administrative, marketing, and promotional communications (where permitted by law).
Detecting, preventing, and addressing fraud, abuse, and security issues.
Complying with legal and regulatory obligations.

3. How We Share Your Information

We do not sell your personal data. We may share information with trusted service providers who perform services on our behalf, with suppliers and financing partners where necessary to fulfil a transaction you initiate, and where required to comply with applicable law, legal process, or enforceable governmental request.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide the Services, and thereafter as required to comply with our legal obligations, resolve disputes, and enforce our agreements.

5. Data Security

We implement administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. International Transfers

Your information may be processed and stored in countries other than the one in which you reside. Where we transfer data across borders, we take steps to ensure it receives an adequate level of protection.

7. Your Rights

Subject to applicable law, you may have the right to access, correct, update, or delete your personal data, to object to or restrict certain processing, and to withdraw consent. To exercise these rights, please contact us using the details below.

8. Children’s Privacy

The Services are not directed to individuals under the age of 18, and we do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date above.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@foodmarkethub.com.