Important Notice

Deliveries of fruits & vegetables in Klang Valley may be delayed due to the largest wholesale wet market is instructed to close down on Friday for sanitizing works.
We will try our very best to fulfil your orders after Friday, You can still place the order online. The operation is expected to resume on Saturday onwards.

Return & Refund Policy


1. FMH Return & Refund Policy
Good(s), product(s), item(s) or service(s) provided by FMH can be returned within fourteen (14) days of receipt of shipment in most cases.In most cases, a direct reimbursement will be available for Retailers. However in specific cases, a credit note (also known as Credit) will be input into the Retailer's’ account. For direct and further inquiry, you may contact support@foodmarkethub.com
2. Supplier Return & Refund Policy
When you place the order from a supplier that fulfils and ships its own inventory (also called a third-party seller, as most suppliers are within FMH), your return will be returned to the seller directly. While most suppliers offer a returns policy equivalent to FMH Return & Refund Policy which is within fourteen (14) days of receipt of shipment in most cases, some suppliers return & refund policies may vary.

Once the Retailer's request of Return & Refund has been successful and as the order of point Third-party Supplier must either:
  • provide a return address within Malaysia and provide a prepaid return label; or
  • offer a full refund without requesting that the item be returned

Returns for items purchased from via delivery with services must be scheduled for pick up or replace. If a Supplier does not schedule a collection and return, or is non-responsive to schedule an appointment to return your items, FMH will provide you the 100% Guaranteed claim and you may seek for assistance with your return at support@foodmarkethub.com.
3. Requirements for a valid Refund/Replacement
  • Proof of purchase (order number, quotation, invoice, receipt)
  • Reason for refund/replacement has to be valid and return acceptance conditions met (check out below)
  • FMH and/or suppliers will take actions depending on the refund or replacement
4. Reasons to Refund/Replace an item
You may request for a return and refund due to any of the following reasons:
  • Damaged - The product arrived with damaged exterior packaging, supported by clear photo(s).
  • Defective - The product arrived with damaged interiors, only noticeable by customers after packaging has been opened, supported by clear photo(s).
  • Late Delivery - The products were sent late in which exceeded the Seller’s committed estimate delivery date without any form of confirmation and communication to the customers.
  • Wrong Product - The product does not match the quotation, or invoice, or receipt, or delivery order.
  • Expired Products - The products delivered by the suppliers are expired without informing the buyers.
  • Or any other valid reasons subjected to case by case basis.
5. Steps on How To Submit Return & Refund
  • If you have ordered good(s), product(s), item(s) or service(s) via FMH’s website and found that the good(s), product(s), item(s) or service(s) fall under Category# 4, you may continue the steps below.
  • Replacements will be handled directly with the supplier if replacements are available on the delivery truck.
  • Replacements are processed via our suppliers who will provide you with the exact same SKU of a non-damaged / non-defective nature.
  • Photographs should be taken of the product as a proof for the below following and sent to FMH within 24 hours after delivery
    • Wrong product
    • Damaged
    • Defective
    • Expired product
  • The product which needs to be returned should be kept in the appropriate room temperature, chilled, frozen facility until it is picked up by the supplier.
  • In the case of the defective product, in which packaging has been unsealed, the product should be repacked properly to allow for handling by the supplier.
  • Once approved, our supplier will reach out to you to arrange a delivery schedule for the collection and replacement.