Frequently Asked Questions (FAQ)
We carry thousands of products across the following categories - Vegetables, Fruits, Dried, Frozen, Bottled, Seafood and so on. We will continue to review our selection and add more products that are relevant to our members over time.
You will receive a notification when the supplier officially sends the product.
Your order would either be shipped by the supplier itself or though some of the logistic delivery services that we have enlisted from several delivery service entities.
Members should expect to receive their orders within three (3) to five (5) working days upon payment verification depending on the volume of orders received. We serve fast delivery as well depending on the distance and date of delivery. If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.
You may return the product following the refund procedure.
You may request to return items and ask for a refund with the following reasons:
- Items are Damaged - The product SKU arrived with damaged exterior packaging. The item should remain unopened, and 3 clear photographs should be taken of the product.
- Items are Defective - The product SKU arrived with damaged interiors, only noticeable after packaging has been opened.
- Wrong Product - The product SKU does not match the quotation / invoice / receipt.
- Late Delivery - The products were sent late after three (3) working days without any confirmation and communication between the Suppliers and Retailers.
In order to submit your request, we need the following:
- Proof of purchase (order number, quotation, invoice, receipt)
- Reason for refund/replacement has to be valid and return acceptance conditions met (check out below)
- A Complete submission of FMH’s 3R (Return, Refund & Replacement) Form.
- FMH and/or suppliers will take action depending on the refund or replacement.
Each supplier has its own standard for minimum order to offer free delivery service. You will be eligible for free delivery as long as you fulfil the minimum order requirement. However, please take note that the minimum order to purchase is different.
Refresh the page and notify us directly if problem persists, our team is always on standby to assist.