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– Have comprehensive and up to date knowledge of all the Outlets, Central Kitchen, Supply Chain, Market Place unique selling points, features, amenities, services and competitors’ market.

– Collecting and analyzing data to learn more about F&B industry trends and behaviour.

– Acting as a client advocate with a focus on improving the client’s experience.

– Manage the sales cycle and create business plan to hit sales target.

– Forecasts and tracks client account metrics consistently.

– Respond to complaints and resolve issues to ensure customer satisfaction.

– Collaborates with internal sales team to identify new sales opportunities, prospects and leads to focus on business growth.

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You will be responsible as Food Market Hub technical support analyst in integrating and solving problems in our fast-moving pace environments for local and overseas customer through whatsapp, email, phone and other channels.

– Day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.

– Providing a high level of service to our customers to identify application issues, provide application support in resolving and troubleshooting problems

– Analysing requests/incidents on the common trends and underlying problems

– Coordinating self-help documents on the highest quality to continuously build the competency of the technical team

– Partner closely with the developer team in root cause analysis for escalated incidents/requests

– Participates in application deployment to perform testing for the deployment readiness

– You may require to manage certain key account customer including conducting training to make sure customer successfully onboard to Food Market Hub

– Establish excellent relationships with and between key stakeholders

– Customer service experience would be an added advantage

– You are required to continue enrich your F&B business and Food Market Hub product knowledge

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– Manage large teams of software developers and/or work efforts

– Design and implement innovative solutions to complex business problems where analysis of situations require~s~ an in-depth knowledge of organizational objectives

– Work with business and technology client representatives to identify functional and technical requirements

– Own the overall solution blueprint and roadmap

– Accountable for the technical integrity of the solutions, cost effectiveness and supportability that meets client requirements and industry best practices

– Clear and concise articulation, presentation, and documentation of technical opportunities, constraints, recommendations, and action items to both internal and external audiences

– Translate complex functional, technical and business requirements into architectural designs

– Provide thought leadership around best practices and new/emerging concepts

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