F&B knowledge

Cloud Kitchen vs Ghost Kitchen

What are the differences of delivery kitchen, cloud kitchen, ghost kitchen and central kitchen? As the pandemic persists, we start to wonder to ourselves, are brick and mortar restaurants really necessary? Well, not quite. We’re constantly at home, ordering food from delivery platforms, really, there’s no need for parking, tables, counters and all that. Furthermore, …

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7 Ways to Ensure Great Customer Service!

Great customer service is your smile, your first “hello” as your customers walk through the door, and the first time you and your customers make eye contact. From seating, to speaking, to ordering, to requesting for items in between their meals, to making payment, and saying goodbye. It all contributes to providing what we call …

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